We want you to be happy with your JLAC Pet Plus purchase. If something isn't right, please contact us and we'll be happy to help.

Returns

We accept eligible returns within 14 days of delivery of the last item in your order.

If the end of the return period falls on a weekend or holiday, the return window may be extended as applicable.

To request a return, please contact us at info@jlac-petplus.com before sending your item back. We will provide return instructions.

To be eligible for a return, merchandise should be in its original condition and include the original packaging, components, and accessories where applicable.

Order Cancellations

You may request to cancel your order until the order has been fulfilled.

Once an order has been fulfilled or shipped, it can no longer be canceled. If eligible, you may request a return after receiving the order.

Because we work to process orders promptly, please contact us as soon as possible if you need to request a cancellation.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or you received the wrong product, contact us as soon as possible at info@jlac-petplus.com so we can review the issue and help make it right.

We may request photographs of the item, packaging, or shipping label to assist with your request.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Personalized or custom-made products
• Used products or items not returned in their original condition
• Opened personal-care or hygiene products where applicable
• Gift cards
• Items damaged after delivery due to misuse
• Items returned without required components or accessories
• Other products that are exempt from return under applicable law

If you're unsure whether your item is eligible, please contact us before returning it.

Exchanges

The simplest way to exchange an eligible item is to return the original item and place a new order for the item you want after the return has been accepted.

Return Shipping

Any applicable return-shipping charges or fees will be communicated through the return-request process.

If the return is due to an incorrect, damaged, or defective item, please contact us before shipping anything back so we can provide appropriate instructions.

Refunds

Once we receive and inspect your return, we'll notify you whether the refund has been approved.

Approved refunds will be issued to your original payment method. Your bank or credit-card provider may require additional processing time before the refund appears in your account.

Original shipping charges are generally non-refundable unless otherwise required by law or the return results from an error by JLAC Pet Plus.

European Union Customers

Customers in eligible European Union markets may have additional cancellation, return, refund, and consumer-protection rights under applicable law.

Nothing in this policy is intended to limit rights provided to consumers under applicable law.

European Union Returns & Right of Withdrawal

If your order is being delivered to an eligible country within the European Union, you may have the right to cancel or return your purchase within 14 days, without providing a reason.

The 14-day return period begins upon delivery of the last item in your order. Where applicable, the return period will be extended when the final day falls on a weekend or holiday.

Order Cancellations
You may request to cancel your order before it has been fulfilled. Once an order has been fulfilled or shipped, it can no longer be canceled and must instead follow the applicable return process.

Returning an Item
To request a return, please contact us at info@jlac-petplus.com within the applicable 14-day period. Items should be returned in their original condition with the original packaging, components, and accessories where applicable.

Certain products may be excluded from return where permitted by applicable law, including certain personalized, custom, sealed, hygiene, or other exempt products.

Any applicable return-shipping charges or other fees will be shown during the return-request process.

These EU return rights apply to eligible orders placed by customers in EU markets where JLAC Pet Plus currently accepts orders and do not limit any additional rights you may have under applicable consumer-protection laws.

Questions?

Email: info@jlac-petplus.com
Text/WhatsApp: 1-602-688-2224

JLAC Pet Plus
Adventure Together. Protect Them Along the Way. 🐾